Refund Policy #

« Legal documents and policies

Last Updated: February 3, 2021

There are two different contexts for refunds that may bring you to this policy:

  1. Refunds for event entries, where you have paid to register for an event and now want a refund
  2. Refunds for event organisers, where you are collecting payments using Outer Circle and now want a refund.

Each is handled very differently. Please ensure you're reading the appropriate part of this document.

Refunds for event entries #

When you enter an event via Outer Circle, you are entering into a contract with the event organiser. Outer Circle is purely a marketplace to facilitate that contract, and We do not have the legal or financial capacity to cancel event entries or process refunds.

Payments are being made directly to the event organiser via Stripe (a payment services provider). Stripe forward a small commission payment to Outer Circle, and the remainder is sent to the event organiser's bank account. As such we have not received your event entry money and are unable to provide a refund.

Any refunding requests must be sent to the event organiser. The event organiser, as part of their terms of service with Outer Circle, must maintain a reasonable refund policy that was made available to you at the time of your entry.

It is not unreasonable for events to have a refund cutoff, and refunds may be reduced or eliminated after this cutoff date. This is because organising running races is an expensive endeavour, and many costs are incurred by organisers before the race date. For example the event organiser, before the starter's pistol sounds, will have spent money on:

For this reason we do not require all events to provide full refunds to all who request it. We do encourage event organisers to refund as much as is reasonably possible for as long as reasonably possible.

Refunds for event organisers #

We do not charge a monthly or retainer fee to use our services. The amount you pay to us is a percentage of all payments that are processed. At the end of each month we will send you an invoice noting how much we collected on your behalf, the fee we collected as a consequence, and the amount of GST you have paid us for our services.

Becuase of the boutique nature of our business (i.e. we are not a 'bulk' seller chasing huge volumes) we have kept our charges low by aligning our fees with our underlying cost structure. This means that each transaction we process for you has a cost associated with it.

Refunds of transaction fees are handled on a case-by-case basis but are not routinely granted. Any funds we have received are due to a much larger amount of funds being sent to you.

If you believe you should receive a refund, please get in touch via email to discuss your situation. We can be reached at [email protected].