Cancellation Policy #

« Legal documents and policies

Last Updated: February 4, 2021

We want satisfied customers, not hostages. That’s why we make it easy for general users to cancel your account on our website — no phone calls required, no questions asked. We do have stricter requirements for event organisers to avoid scam situations from arising.

There are two different contexts for cancellations that may bring you to this policy:

  1. Cancellations for event entrants, where you are a potential or previous event entrant
  2. Cancellations for event organisers, where you are organising events for others to enter

Each is handled very differently. Please ensure you're reading the appropriate part of this document.

Cancellations for event entrants #

You can close your account once you have no active event entries. Whilst you have entries recorded for the future, your account cannot be closed as the event organiser must be able to get in touch with you to manage their event safely.

If you have no future event entries you can close your account via your account dashboard. Closing your account will not cause you to receive any refund for event entries.

If you have entered events in the past, the organiser will still be able to see your name and details about your purchase. This is required for their accounting and taxation use. These details will still be visible after your account is closed.

Cancellations for event organisers #

Event organisers can only close their account when there are no events scheduled in the future, and no events have taken place in the preceeding 90 days. Closing your account will cause your event websites to be taken offline, so this should be considered a permanent shuttering of your online presence.

As a reminder, we do not charge a monthly or any other ongoing fee to keep your account open.

To manage the risk around fraudulent event management, all event organiser accounts must be closed via email correspondence to [email protected]. If you have run any events using our platform, please include the status of any events run in the past 90 days. This should include whether the event took place or was cancelled, whether there are any outstanding complaints or refund requests, and your assessment on whether you expect to receive any further complaints or refund requests. We will then work with you to manage the shutdown of your account.